What is a pre-order?

A pre-order is an order placed for an item which has not yet been released, however, an allocation for the stock is available for purchase. It is the customer’s responsibility to read and understand this information before proceeding to place a Pre-Order.

When you pre-order an item from Avarcas Australia it is reserved exclusively for you and the order is placed with our manufacturer. Your card is charged when the order is placed so your item can be put into production.

If you order other items at the same time as you pre-order your other items will still be shipped immediately and your pre-order will be shipped separately once in stock.

Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to production schedules and sometimes an item may arrive before or after.

Pre-order time frame

We give an approximate dispatch time frame, this does not take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods. We do our very best to dispatch Preorders as soon as practicable.

Can I cancel my pre-order?

Pre-orders cannot be cancelled as a special order has been made exclusively for you with the manufacturer which means your item is already in production and it has been paid for. Pre-order items are not eligible for a refund or exchange.

How will I know if my order is on its way?

All our orders are processed via our website. Upon fulfilling your item, you will receive a confirmation email along with a tracking information to the email address you provided when you made your purchase. Your parcel is then sent via Australia Post.