Returns/Exchange

It is important to us that you are happy with your purchase from Avarcas Australia.

You may return your item for a full refund of the purchase price or exchange for a product of the same value.

 

Return requirements

 

  • Item must be returned within 30 days of you receiving the order

  • Item must be unworn and in the same condition that you received it in.

  • Item must have all tags and original packaging.

  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Next steps

 

1. Please download and print the return form here RETURN FORM

2. Complete the form and send it to us along with your return. If you do not have access to a printer, you may also simply include the same information written down. We need some way to identify the return as yours otherwise there can be major delays with processing your return.

3. Post your parcel and completed form to

   Avarcas Australia Returns

   PO Box 150

   Paterson NSW 2421

 

 

 

 

Avarcas Australia is not responsible for the cost of return shipping.

 

Afterpay Returns

 

If you wish to return something you purchased using AfterPay, the process is the same. If eligible for a refund, your initial payments will be returned in full and the remaining payments cancelled at no charge.

 

Processing Returns

 

Please allow up to 14 days for your refund or credit note to be processed and appear in your account (time is from the date your parcel is received). If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact hello@avarcasaustralia.com.au

 

Faulty Items

 

Avarcas Australia does a thorough inspection of all items before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at  hello@avarcasaustralia.com.au as soon as possible along with photographic evidence of the fault so we can assess.