Returns

Hassle-Free Returns

We want you to fall in love with your new avarcas. If for any reason your purchase is not quite right, we're here to make the return process seamless. Lodge your return request within 30 days and send back using our free, prepaid return shipping label* for a refund or store credit valid for 3 years.

*Prepaid shipping labels are currently available for AUS returns only.

WHAT ARE THE RETURN REQUIREMENTS?

• Return request much be lodged via the online portal within 30 days of order date.
• Purchases of clearance pairs are ineligible for exchange/refund as per their product descriptions.
• Item must be unworn and in the same condition that you received it in.
• Item must have all tags and original packaging. Please ensure you pack the goods securely and safely to avoid damage.  
• The cardboard toe keepers are inserted
• One avarca is completely wrapped in tissue paper
• Place both avarcas together, top sides facing each other and opposite heel to toe
• Place in the printed cotton bag

Avarcas Australia reserves the right to refuse the return if the goods do not meet these criteria, a refund will be declined, and we will return the products to you.

HOW DO I RETURN MY ORDER?

1. Click on the request a returns tab in the drop-down menu or you can access it https://avarcasaustralia.returnscenter.com/
2. Enter your order number and email address that you used at the time of purchase. If you cannot find your order number
3. Select the item/s you wish to return.
4. Select the reason for your return
5. Select whether you would like to receive a refund or store credit.
6. Finalise your return.

You will then receive an email with your prepaid postage label and the next steps. If you do not receive an email (please check your junk folder too), you have not completed the return process entirely.

CAN I EXCHANGE MY ORDER?

Due to the volume of requests, we no longer process exchanges. Please follow the steps for returning above and select ‘store credit’. You can then use your online credit to purchase any item in store. Online gift cards are valid for 3 years from the date of issue.

Please note - we do not hold sizes or styles.

PROCESSING RETURNS

Your refund or store credit will be processed once your return parcel is received; this may take up to 3 business days. If you are wondering if your return has been received, please login to the returns portal and check the parcel tracking.

Refunds will be issued to the to the original payment method, please allow up to 15 business days for the refund to appear on your bank statement.

Postage charges on return requests for refund or store credit are not refundable.

Please note that if you do return your item, discounts are only applicable to orders placed during the sale period and cannot be applied to purchases placed after the sale has finished.

Your use of Store Credit constitutes your agreement to our Terms of Use.

FAULTY ITEMS

Avarcas Australia does a thorough inspection of all items before they are shipped to our customers. We stand behind the quality of our products, however, if you come across a manufacturing fault, please contact us at  hello@avarcasaustralia.com.au as soon as possible along with photographic evidence of the fault so we can assess. Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.