FAQ's

HOW DO I KNOW WHAT SIZE TO CHOOSE?

Your authentic Avarcas are handmade and therefore may vary slightly in sizing. Like with all genuine leather products, the leather will stretch slightly and soften with wear. You can read our in-depth size guide for guidance.

I HAVE A WIDE FOOT WHAT SIZE SHOULD I CHOOSE?

If you have a wide foot, we suggest sticking with your normal size. To read our in-depth size guide please visit this link.

MY SIZE FALLS BETWEEN SIZES, SHOULD I SIZE UP OR DOWN?

If you are normally a half size, we recommend going down to the next full size for example if you are normally a 9 ½, order the size 9 (or 40 European). To read our in-depth size guide please visit this link.

THE PRODUCT I WOULD LIKE IS OUT OF STOCK. HOW CAN I BE NOTIFIED WHEN IT IS AVAILABLE?

You can simply head to the style online, click on your size and then subscribe to the ‘NOTIFY ME' by leaving your email address. Once the style is re-stocked you will be notified via email.

HOW DO I JOIN THE MAILING LIST?

To sign up for our newsletter, just fill in your details in the bottom left corner of any page

WHERE DO YOU DELIVER?

Worldwide.

HOW MUCH IS SHIPPING?

Australia: FREE standard delivery by Australia Post with signature on delivery. Express shipping can be selected for an additional charge during checkout.

International: Shipping costs are calculated during checkout. Please note that you are responsible for your country's customs and taxes applied to imported items. 

HOW DO I TRACK MY ORDER?

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time. If you have any questions about your online order please email us at hello@avarcasaustralia.com.au

CAN I GET EXPRESS DELIVERY?

Australia Post Express service with a signature on delivery can be selected for an additional charge during checkout. Please note this does not guarantee next day delivery.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, Afterpay, Zippay and Apple pay

DO YOU HAVE STOCKISTS?

We certainly do! Please refer to our stockist listing.

DO YOU HAVE ANY PROMOTIONAL CODES?

We do not have any promotional codes. 

HOW DO I CARE FOR MY AVARCAS?

Look after your Avarcas and they will love you for a long time, for general information on caring for your new sandals refer to the care instructions.

WHAT IS YOUR RETURNS POLICY?

You may return your item within 30 days of purchase for a full refund of the purchase price or exchange for a product of the same value. To see our Returns & Exchanges Policy in full please visit the link.