Guarantee - Avarcas Australia

Guarantee

We want you to fall in love with the quality, comfort and craftsmanship of our Avarcas just as we did.

We proudly stand behind every pair of Avarcas we sell and want you to feel confident in your purchase. While we can’t guarantee your Avarcas will never wear out, we do offer a limited one-year warranty. It applies to manufacturer defects only. If your avarcas meet the warranty criteria, Avarcas Australia can offer an exchange or credit, but we do not perform repairs.

Items not covered under this warranty:

  • Products over 1 year old from date of purchase
  • General wear and tear
  • Excessive wear or misuse/abuse
  • Alteration

Returning shoes purchased from www.avarcasaustralia.com.au:

If you purchased your shoes from Avarcas Australia online store, please email hello@avarcasaustralia.com.au include the following details:

  • Proof of purchase / Order Number / Order date
  • Product colour and size of the item you wish to have assessed
  • Images best depicting the issue along with an image of the pair of avarcas side by side taken from above.

Returning shoes purchased from a stockist:

If you purchased your shoes from a stockist, please take your Avarcas and the receipt back to the store of purchase. The Avarcas will then be assessed by the store. 

If following such assessment, we determine that the footwear contains a manufacturing fault that renders it unsuitable for the purpose for which it was originally purchased, we will exchange or offer a credit. If a warranty return is accepted, exchanges will be shipped via standard Ground at no cost to the customer.

If replaced under guarantee, the new pair’s guarantee is valid from the original purchase date.  Please note if a replacement is offered, the replacement pair will be the same size as the original purchase

This warranty is in addition to and does not limit consumer’s statutory rights.

Applicable for Australia only.